For Service Coordinators

Referring a complex
participant?

Here is exactly what happens from the moment you contact us — and what you can expect from NAA throughout the placement.

Start a referral Call 1300 413 663

What We Take On

We specialise in high-complexity participants

Forensic & Justice-Involved

Participants transitioning from custodial settings or with justice system involvement — dual diagnosis, complex behaviour, high-risk presentations.

Acquired Brain Injury

Cognitive, behavioural and physical support needs resulting from traumatic or acquired brain injury.

Dementia Support

Specialist behaviour management and medication oversight for NDIS participants living with dementia.

High Intensity Support

Participants requiring high intensity daily activities — seizure management, complex medication administration, and other clinical procedures performed by trained support workers.

Not sure if a participant is suitable? Call us on 1300 413 663. We would rather have the conversation than have you refer somewhere less equipped for the complexity.

Our Intake Process

From your first contact to a participant's first supported day

No ambiguity. No surprises. Here is exactly what happens from referral to move-in.

Participants supported

0 day

Referral response

0/7

Support available

Initial contact

Call us on 1300 413 663 or submit the referral form. We respond within one business day.

Intake conversation

We speak with you directly about the participant — their needs, history, goals, and what has or has not worked before.

Capability assessment

We assess honestly. We will tell you directly if we cannot meet the participant’s needs.

Support planning

We build a plan reflecting clinical requirements and the practical realities of the participant’s situation.

Transition planning

Particularly careful for participants from custodial, hospital, or crisis settings. We do not rush this.

First supported day

The participant moves in. You have a named contact at NAA from day one.

After You Refer

How we communicate with you
post-referral

When you refer a complex participant, your professional reputation is part of what you are putting on the line. We take that seriously.

Reporting

Coordinators receive regular reporting on the participants they have referred, at a defined frequency and in a consistent format — so there are no surprises and no need to chase updates.

Incident communication

Significant incidents are communicated to the coordinator promptly, through a clear notification process, rather than surfacing later in routine reporting.

Outcomes

Participant progress is tracked against the goals set in their support plan, and that progress is what is reported back — concrete change, not generic reassurance.

NAA coordinator reviewing participant documentation

What A Support Plan Looks Like

Every participant gets a plan built around them

Plans are living documents. They change when circumstances change.

Daily living goals

How support is structured around the participant’s individual goals — not a generic daily routine.

Clinical requirements

Medication, seizure protocols, behaviour support — documented and implemented by trained staff.

Risk management

Risk specific to the participant’s presentation — built in from day one, not added after an incident.

Family involvement

How often, in what form, and who the contact is — set at intake and maintained.

Community participation

What community engagement looks like practically for this participant at this stage.

Outcomes tracking

From A Service Coordinator

From my experience, their carers show genuine compassion and go above and beyond to understand each participant's individual needs. The team is highly professional — clear communication, strong data collection, and thorough attention to detail. I would highly recommend NAA as a SIL and care provider.

Julie Pike

Behaviour Practitioner

Common Questions

Questions coordinators
actually ask us

If your question is not here, call us directly. We answer during business hours and return all messages the same day.

Call 1300 413 663

We support participants with high-complexity needs — forensic backgrounds, active behaviour support needs, dual diagnosis, complex medical requirements.

It depends on the participant’s situation. For complex transitions we take the time required. We will give you a realistic timeline at intake.

We do not walk away from difficult situations. If a placement is under pressure, we have a conversation with you before making any decisions.

Yes. Our forensic capability is specifically built for this cohort. We do not treat a forensic history as a barrier — we treat it as context that shapes the support plan.

Adelaide metropolitan area and regional South Australia. Contact us to discuss specific locations.

Start A Referral

Ready to refer a participant?

Fill in the form below or call us directly on 1300 413 663. We respond within one business day.

Referring a complex participant?