For Families & Carers

Your family member
deserves the right support

If you are exploring Supported Independent Living for a family member with complex needs, you probably have a lot of questions — and a lot at stake. This page is for you.

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For Families & Carers

We understand what this decision means

Choosing a supported living arrangement for a family member is one of the most significant decisions a family will make. It is not just about finding a bed — it is about trusting another team of people with someone you love, someone whose needs are complex, and whose daily experience matters deeply to you.

At Nurse Aid Australia, we work with participants who have forensic backgrounds, acquired brain injury, dementia, high intensity clinical needs, intellectual disability, and autism. These are not straightforward placements — and we do not treat them as such.

When you contact us, you are likely to speak with Lisa Trimboli — our Intake and Business Development Officer. Lisa is a Registered Nurse who brings her own lived experience as a family carer to every conversation. She understands this from both sides.

Your Involvement

What your involvement looks like

Families are kept genuinely informed. There is a regular rhythm of communication so families know how their family member is going, and a named contact at NAA who knows the participant and can be reached when needed. When something significant happens, families are contacted promptly — NAA does not wait for the next scheduled update. Families are also part of how support plans are built. Family knowledge of the participant is treated as valuable input, and families have a real avenue to raise questions or concerns and have them addressed.

Named contact

One person at NAA who knows your family member and picks up when you call. Not a general enquiry line.

Regular updates

We keep families informed about how their family member is going — not just when something goes wrong.

Plan reviews

Families are involved in support plan reviews. Your perspective on your family member's goals and progress is part of the process.

24/7 access

If something happens overnight or on a weekend, you can reach someone. We do not go dark outside business hours.

Daily Life

What daily life looks like at NAA

A SIL placement at Nurse Aid Australia is built around the participant — structured, safe, and genuinely supportive of independence.

Structure and routine

For participants with complex needs, consistent daily routines are part of the support model — not just a preference. Mornings are structured, meals are planned, and the environment is designed to support, not just house.

Community participation

Participants access their community with structured support — shopping, recreation, appointments, and social connection. For high-risk participants, community access includes appropriate risk management and staffing.

A real home

NAA properties are homes — not facilities. Participants have their own space, their own routines, and support workers who know them. The goal is genuine independence within a safe, supported environment.

Frequently Asked

Questions families ask us

Yes. Family visits are encouraged and supported. We work with participants and families to establish visiting arrangements that suit everyone — including the participant's preferences and any support plan considerations.

[Placeholder] Client to confirm: communication frequency and format for families — regular updates, who initiates contact, and what is covered in routine communications.

We contact the family as soon as possible when something significant happens. We do not wait until the next scheduled communication. Our staff have clear escalation protocols and 24/7 nursing support is available for clinical concerns.

We have an honest conversation. We do not walk away from difficult placements — but if a placement is genuinely not working, we work with the family, the coordinator, and the participant to find the right path forward. Your family member's wellbeing is the priority.

Safety is built into the support model — risk assessments, behaviour support plans where applicable, clinical oversight by AHPRA-registered nurses, and staff trained for the specific needs of each participant. We are transparent about what safety means for your family member's particular situation.

Yes. Family knowledge is part of how we build support plans. You know your family member's history, preferences, and what has or has not worked before. That knowledge shapes how we support them.

Or call us directly: 1300 413 663

Office hours: Monday to Friday, 9:00am – 5:00pm
Participant support runs 24/7.

Looking for a SIL placement for your family member?

Nurse Aid Australia has current vacancies across Adelaide for participants with complex support needs. View available properties and enquire directly.

View current SIL vacancies

Get In Touch

Talk to us about your family member

Or call us: 1300 413 663

Get in touch

Your family member deserves the right support